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Shouldn't this just be in with 3.6.2?
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The policy should be signed by a senior executive
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Customer care performance is part of appraisal
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Publication scheme
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Large size items?
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What about historical shortcomings?
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Need for clear distinction between 2.9 and 3.3.3
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Restrictive view of what an archive service is?
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Requirement for evening openings
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How do you evidence the effectiveness?
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Are we asking for something that is beyond the control of an individual archive service?
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Access and stakeholders should be defined/categorised
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Customer Service Excellence overlap
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Surely it's all about relevance?
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Evidence : use of socio-economic data
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Users - How do we explicitly include internal users?
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Online users shouldn't be treated as 2nd class
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Less stimulation please, we're archivists...