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3.6 Legal obligations in relation to access
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3.5.2 The service has an ongoing, regularly updated web presence
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3.5.3 Archive services should endeavour to digitise key archival collections, particularly those for which there is a proven high demand
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3.5 Service provision for remote access
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3.3 The archive service provides access to the collections for research purposes and other forms of engagement by means of accurate finding aids
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3.3.2 the archive services ensures that users feel confident when using the service, particularly users visiting the service for the first time
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3.2 User Focussed Experience
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3.1.4 There is a culture of customer care, with arrangements in place to make sure all users are treated with courtesy and care
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3.1.2 The archive service evaluates and analyses information to assess users' needs
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3.1.3 The archive service devises plans to broaden its range of users
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Overall
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1.9 Environmental Sustainability
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2.5 and 2.9 Cataloguing Backlogs/Finding Aids
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2.8 Accessioning Procedures
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2.3 and 2.4 Preservation (Digital)
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2.1 Ownership
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2.2 Collection Development Policy
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1.7 Appropriate Workforce