I'd like a few more options for evidencing this, such as user guidance (rather than just reading room rules: perhaps posters showing good handling/bad handling), and a rephrasing of 'user induction programme' which may be too much for a small archive to deliver, though they can offer a personal introduction to the service if user numbers are low.
Would people see a formal user induction process as a desirable at a higher level? Could be a way of differentiating the levels as there currently isn't a suggestion for this section.
Why the contribution is important
Just broadening the options and making this flexible.