Below are the headlines from the section on Users and their experiences in the discussion standard. Further details are available in the main document.

Please discuss:

1.       Does this section comprehensively cover all the types of requirements we should ask of accredited archive services in relation to Users and their experiences?

2.       What should we also include?

Users and their experiences

‘Accredited archive services are welcoming and accessible. They enable access to information and provide innovative and engaging learning experiences for a broad range of users’  

3.1 Good quality service development and provision  

3.2 User-focused experience  

3.3 Positive user experiences  

3.4 Effective and engaging learning and outreach experiences  

3.5 Service provision for remote access. 

3.6 Legal obligations in relation to access