Customer Story: Vattenfall Power in the Valleys

screenshot of Vattenfall Power in the Valleys dialogue screenshot of Vattenfall Power in the Valleys dialogue

Running a £1.8m Community Fund

Vattenfall, a major power company, wanted to allow people to determine how to spend a community fund.

As part of the Pen y Cymoedd wind farm development, £1.8m was made available to the community in upper Afan, Neath, Rhondda and Cynon valleys to invest in local facilities and amenities.

Vattenfall wanted the community itself to shape how this money was spent, to ensure the investment was genuinely responsive to local needs.


Vattenfall chose to use Dialogue

Dialogue provides an online space for a community to generate and rank ideas

Vattenfall ran the community fund process using Dialogue: people were invited to submit their ideas for how the money should be spent, and others were then able to rate and comment on these suggestions.

Photo of Vattenfall staff working with maps of physical sites

The early stages of the process quickly identified some major themes in the community's priorities. These were then used to inform the ongoing fund ideas process, with people invited to have their say on issues such as transport and health.


...we need local people to come forward with their ideas. Some ideas will develop into projects that will get funded, so it really is important for people to get involved at this stage. We need to know what could make a difference in the area? What is needed? And why?

Stephen Holdroyd, Vattenfall project development manager for Pen y Cymoedd, Wales

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