More than 700,000 ideas, ratings and comments since 2006

Dialogue is used by national and local government, healthcare organisations,
regulatory bodies and trusts, charities, utility companies, non-profits and NGOs.

Customer Stories


The Scottish Government

The Scottish Government

The Scottish Government runs hundreds of consultations every year. With surveys and questionnaires already well-established, the Digital Engagement team wanted to layer in an idea generation tool to complement and augment the existing consultation activity.

The Scottish Government Customer Story



Dialogue has enabled us to expand public participation beyond formal consultation to include lively discussions and exchange of views. We have crowdsourced hundreds of insightful and constructive ideas around some difficult decisions, without the constraints of the traditional consultation process.

Chris Connolly, Digital Engagement Manager, The Scottish Government

Isle of Man Government

Isle of Man Government

In pursuit of its goal of delivering efficient and appropriate services for its citizens, the Isle of Man government needed to save £25 million over five years. In taking on this challenge, the government wanted to consult the public for their ideas and opinions on how to balance the budget.

Isle of Man Government Customer Story


Forestry Commission

Forestry Commission

Forestry Commission use Dialogue to enable a geographically dispersed team to engage with landowners, businesses and local communities about the management of woods and forests.

Forestry Commission Customer Story



Dialogue has played an essential role in our decision making, everything from how we manage visitor facilities at local sites to organisational restructuring.

Richard Tatnall, Digital Communications, Forestry Commission

The Highland Council

The Highland Council

The Highland Council wanted to get staff input into how to make the organisation more commercial and more efficient. But, with many staff working remotely, it was difficult to make effective use of face-to-face engagement.

The Highland Council Customer Story



Dialogue enabled people to quickly and easily share and discuss their ideas. We let the conversation flow and the result was hundreds of fantastic ideas and opinions.

Dr Stephen Carr, Corporate Performance Manager, The Highland Council

National Assembly for Wales

National Assembly for Wales

In the wake of the UK’s decision to leave the European Union, the National Assembly for Wales began considering options around the future support for agriculture, land management and rural communities in Wales. The Assembly set out to gather robust evidence to present to the Scrutiny Committee.

National Assembly for Wales Customer Story


The City of Edinburgh Council

The City of Edinburgh Council

The City of Edinburgh Council wanted to expand and improve their methods of getting public input. Building on some traditional engagement efforts, they were especially keen to encourage participation beyond 'the usual suspects'.

The City of Edinburgh Council Customer Story



I can see how Dialogue could work for any kind of organisation. And the philosophy of it fits into what we’re wanting to do: when we're running a consultation, our aim is that any citizen is able to engage with it.

David Porteous, Senior Business Intelligence Officer, The City of Edinburgh Council

City of Edmonton

City of Edmonton

Edmonton use Dialogue to consult citizens on Complete Streets principles and policy, developing safer streets for everyone.

City of Edmonton Customer Story



We were very satisfied with the service and product provided by Dialogue...the customer service was prompt and thorough.

Stephanie Price, Social Marketing Program Coordinator, City of Edmonton

Vattenfall

Vattenfall

Vattenfall ran a £1.8m community fund process using Dialogue: people were invited to submit their ideas for how the money should be spent, and others were then able to rate and comment on these suggestions.

Vattenfall Customer Story



...we need local people to come forward with their ideas. Some ideas will develop into projects that will get funded, so it really is important for people to get involved at this stage. We need to know what could make a difference in the area? What is needed? And why?

Stephen Holdroyd, Vattenfall project development manager for Pen y Cymoedd, Wales

Bristol City Council Ideas Lab

Bristol City Council Ideas Lab

Bristol Mayor George Ferguson wanted to make the city a testbed for new ideas. 'George's Ideas Lab' was an online space for the City's residents to publicly share, discuss and rate one another's ideas.

Bristol City Council Ideas Lab Customer Story



The challenge will be good for Bristol. It will give us the chance to try things out and see what happens.

George Ferguson, Mayor of Bristol, UK

HM Treasury Spending Challenge

HM Treasury Spending Challenge

HM Treasury chose to use Dialogue to run an effective consultation called the Spending Challenge. The Government wanted citizens to submit ideas on how it could spend money more effectively and reduce waste in order to save money.

HM Treasury Spending Challenge Customer Story



The ideas we're taking forward as policy today range from common-sense suggestions on reducing waste and bureaucracy to reforms to drive through efficiency and improve performance. They show that the ideas public sector workers and members of the public have generated can help the country tackle the budget deficit and support public services.

George Osborne, former Chancellor of The Exchequer, UK

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Successfully used by more than 60 organisations on 3 continents.





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